We cover the cost of return shipping for defective or damaged items as part of our commitment to excellent service.

However, for non-quality returns (such as change of mind, incorrect purchase, or no defect found after inspection), the customer is responsible for the return shipping costs.

Amazon functions as our logistics partner to ship out CASABREWS products. They will choose the carrier that they think works best for our customers.

I ordered more than one item. Will they be delivered at the same time?

We make every effort to ensure that all your items arrive together. However, depending on product availability or shipping methods, some items may be shipped separately. Once each item has been dispatched, you will receive a shipment notification email with tracking details.

Can I cancel the order after the package has been shipped out?

Unfortunately, we cannot recall a package once it has been dispatched.

If you no longer wish to keep the machine, you may return it after receiving it. Please note that return shipping costs will be the customer’s responsibility for non-quality-related returns.

Can I change the delivery address of package after it has been shipped out?

Once a product has been shipped and is en route, we are unable to change the delivery address.

What do I need to do when I received a different product than what I ordered?

Please contact our customer support team at info@casabrews.com , and we will help you resolve the issue promptly.

Who can I contact with additional questions?

For any other questions or assistance, please reach out to info@casabrews.com or fill out the contact form at contact us.