Machine is not switched on or power plug is not plugged in.

Make sure that the power plug is plugged in, that the ON/OFF button has been pressed and that both coffee buttons light up blue.

Short circuit / power outlet is without power.

Check the power supply, and contact our customer support.

The coffee maker is in sleeping mode.

Switch the appliance on by pressing CAPSULE button or GROUND button.

Malfunctioning appliance.

Unplug the appliance from the wall outlet and contact our customer support.

Brew spout blocked.

Check the brew spout for blockages.

Excessive lime scale buildup.

Clean and descale the appliance.

Ground coffee too fine.

Clean the Filter Holder and refill with coarse ground coffee.

Capsule not suitable.

Replace with a suitable capsule.Use K-cup capsule only.

Empty water tank.

Refill the water tank with fresh water.

Upper/bottom of the capsule not pierced by the needle.

Switch the appliance off and carefully replace the capsule into the holder, press with enough force to feel the needle pierce the capsule. Ensure that the lid is closed all the way when the capsule is installed.

The needle(s) may be plugged with debris.

A toothpick or fine pipe cleaner with fresh water

Water tank is empty.

Refill the water tank with fresh water.

No action after activating the machine.

After activating the machine. press the CAPSULE button or GROUND button.

Not enough ground coffee.

Add more ground coffee. Do not fill over the MAX fill line on the round filter holder.

Capsule used more than once.

Discard of the old capsule and use a new one.

Ground coffee used more than once.

Clean the ground coffee holder and refill with fresh ground coffee.

Too much water used.

Reduce the amount of water used on the next brew.

The ground coffee is too coarse.

Clean the Filter Holder and refill with fine ground coffee.

The Filter Holder/Capsule Holder/Brew Chamber is Damaged.

Replace with a suitable Filter Holder/Capsule Holder/Brew Chamber.

Too much ground coffee inside the Filter Holder.

Remove some ground coffee from the Filter Holder. Ensure the lid of Brew Chamber is properly closed.

Ground coffee is too fine.

Clean the Ground Coffee Holder and refill with coarse ground coffee.

Capsule is not K-Cup capsule.

Replace with a K-Cup capsule.

Upper/bottom of the capsule not pierced by the needle.

Switch the appliance off and carefully replace the capsule

Excessive lime scale buildup.

Clean and descale the appliance.

Malfunctioning appliance.

Unplug the appliance from the wall outlet and contact our customer support.

Excessive lime scale buildup.

Clean and descale the appliance.

Malfunctioning appliance.

Unplug the appliance from the wall outlet and contact our customer support.

Excessive lime scale buildup.

Clean and descale the appliance.

Water tank is empty.

Refill the water tank with fresh water.

Malfunctioning appliance.

Unplug the appliance from the wall outlet and contact our customer support.

The lid is not securely latched.

Make sure the lid is securely latched.

Malfunctioning appliance.

Unplug the appliance from the wall outlet and contact our customer support.